Terms of Use - Privacy Policy - Cancellation-Returns Policy

Terms of Use

Any use of the websites and services of Thyateira Union (thyateiraunion.org) constitutes the unconditional knowledge and agreement of the user with all the terms of use that follow, as well as with any future modification of their content.

1. PUBLIC PROPERTY

Intellectual Property Rights and Trademark

All the design of the website, the text, the graphics, the selection and the arrangements, are property of Thyateira Union and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. Subject to all rights, any text or image bearing the Thyateira Union symbols are trademarks or registered trademarks and are used herein with the permission of their respective owners.

2. PROTECTION OF PERSONAL DATA

2.1 General

The company, named Thyateira Union, is the controller of the personal data of the visitor/registered user and controls the processing of his data on the online service pages of thyateiraunion.org.

Personal data are processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), the more specific national and European legislation for certain sectors; applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006 , as applicable) and the decisions of the Personal Data Protection Authority (IFRS)

For the processing of your data as described below, Thyateira Union relies on the following legal bases:

Execution of a contract: In order for the visitor/registered user-client to complete his orders at thyateiraunion.org it is necessary to process the personal data provided by him when registering and registering his order in the order registration form and recording his transactions.
Legal interests: The processing of personal data is necessary for the improvement of THE SERVICES OF Thyateira Union (processing of statistical and non-identifiable data) the detection of an attempt at fraud as well as for the safeguarding of the legitimate interests of Thyateira Union.
Consent - Consent: Registered client users are invited to give their explicit consent to the following processing purposes: sending informational/promotional messages and the automated processing-only analysis of their consumer behaviour (profile)

2.2 Information, processing and processing purposes:

Thyateira Union informs the visitor/registered user and the visitor/registered user acknowledges that he is aware of the following:

a) Processing of Personal Data: Thyateira Union will process the personal data of the visitor/registered user-client, as stated by him at the time of the creation of his account and in his order in the registration form, in order to complete his specific order through our online store. Furthermore, if the visitor/registered user has given his or her consent, Thyateira Union will be able to process his personal data for sending commercial informational and promotional messages and/or for the compilation of the customer’s purchasing profile and the improvement of the management of its customer base and the operation of its online store thyateiraunion.org.

b) Electronic Orders, Type of Personal Data and Processing Purposes:

b.1) Basic processing

The retail user/customer has the option to choose an online order and declare his personal data as a visitor. In this case the personal data of the visitor/customer will be kept in the files of Thyateira Union until the completion of this order, with the exception only of transaction data for tax purposes and their processing will concern only the performance of the sales contract.

In order to carry out any transaction through the online store (thyateiraunion.org) of Thyateira Union and to place orders of products of the company, it is requested:

full name and surname
the shipping address of the products and the postal code of the region
the billing address of the order (if different from the shipping address)
invoicing information (in case an invoice payment is selected, additional information such as Company Name, Occupation, Tax Office and VAT) will be requested.
the contact phone number
the customer’s e-mail address

In the event that products are requested to be delivered to a third party other than the visitor/registered user, the latter acknowledges that he will have full responsibility for the information and full consent of the person, designated as the addressee, for the disclosure of his personal data to Thyateira Union for the sole purpose of delivery to him, of the relevant products and assumes full responsibility for any claims of that person against Thyateira Union.

Credit card details are not stored in the company’s media during the transaction but are posted directly in a secure environment of the partner company (Piraeus Bank) that is responsible for routing the cards.

The purpose of the basic processing of the data is the execution of the contract and the completion of the specific order, the communication with the client user and the sending of information regarding the stages of processing the order, the provision of clarifications related to the order and in general the information about purchases made, the delivery of the order to the customer’s selection area, the confirmation and identification of the client user in any necessary case and the information about the existing inventory in thyateiraunion.org. The visitor/ registered user is informed that the provision of these mandatory personal data as well as the details of his transactions are necessary and constitute a prerequisite for the proper performance of the contract of order and delivery of the products and services. This does not require the consent of the client user for this specific processing.

Each client who uses the thyateiraunion.org is informed that their personal data relating to the download, execution and delivery of an order as well as questions about PURCHASES, products and services of Thyateira Union and orders at thyateiraunion.org will be processed for the purpose of customer service by both the competent employees of Thyateira Union and by third party recipients and/or processors on its behalf in the context of the execution of an order. These third recipients are transport companies, individual or group shipping companies and internet and e-commerce service providers who are subject to the specific strict terms of processing personal data agreed with Thyateira Union as Controller. Thyateira Union requires its employees, the maintainers of its website, as well as its third-party partners to take all necessary technical and organisational measures (including appropriate policies and procedures to prevent the disclosure of the personal data of its visitors/registered users-clients who process and have and implement procedures for the management and processing of personal data in a manner that is legal and protect them in accordance with the GDPR.).

No other processing or transmission of customer user data shall be carried out by Thyateira Union and its online store (thyateiraunion.org) except for the processing under b.2 below for which Thyateira Union has obtained the prior consent of the client users or if required by law or competent supervisory or judicial authority.

b.2) Treatments requiring consent

b.2.1) In order to send commercial informational and promotional messages to the registered user-client from Thyateira Union and thyateiraunion.org the registered user/client must have given his or her express consent.

The purpose for this processing of the registered user-customer data is to send commercial promotional messages of Thyateira Union and/or its third-party partners to the registered user-client, to provide special offers and discounts of thyateiraunion.org, the availability of new or alternative products, the communication of thyateiraunion.org forms.

You may withdraw such consent at any time and not receive such communications from thyateiraunion.org by sending your request by e-mail to your [email protected].

b.2.2.) Thyateira Union also informs its registered user/client that it can process its personal data and conduct investigations to improve its services to registered users/customers. As part of this processing, Thyateira Union has the opportunity to record their needs, to take the necessary steps to promote its appropriate products and services, in order to improve the management of its customer base and to promote its products. In order for registered users/customers to receive personalized offers and updates based on the purchases they have made in the company’s online store, they must give their consent to the automated processing analysis of their consumer behavior (profiling) and in particular the following data generated by the user-customer’s transactions:

Products purchased at thyateiraunion.org
Frequency of visits to thyateiraunion.org
Products he has put in his basket or favorites list in thyateiraunion.org
Demographics stated in the thyateiraunion.org
Years of his stay as a registered client in thyateiraunion.org
Participation in promotions
Expenditure incurred when purchasing at thyateiraunion.org
Order history at thyateiraunion.org

The purpose of this specific processing is to optimise the purchasing experience of registered client users, their personal reward, the communication of products and services tailored to the needs of Thyateira Union’s customer base, the receipt by registered users of personalized offers and updates that directly concern them as well as the invitation to participate, with reward or not, in surveys for the configuration of the Thyateira Union website, for the evaluation of market trends and for the evaluation of products and services based on the markets it has carried out.

The visitor/registered user-client is informed that his personal data may be processed by Thyateira Union even without his consent in case of fulfilment of its obligations under law, such as when the relevant data are requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities.

c) Recipients of Data: For the data necessary to serve each of the above processing purposes and within the competence of each recipient, the recipients of the data of the registered client user are or may be:

i. The competent officials of Thyateira Union

ii. Tax authorities and banking authorities in the event of an audit

iii. External partners providing internet services, (fast) transport or group shipping services, product installation services and sales data analysis services, to whom the data necessary for the performance of their tasks are transmitted with strict restrictions and procedures. These companies use the data provided to them under the terms of use of thyateiraunion.org exclusively in accordance with THE GUIDELINES OF Thyateira Union.

d) Data subject rights: Any registered client user, as a data subject, may at any time exercise his rights as provided for in the General Data Protection Regulation 679/2016 EU and in particular Articles 12 to 23 thereof and national law and in particular:

i. the right to information and access to the data processed by Thyateira Union;

ii) the right to restrict the processing of its data;

iii) the right to correct or delete part or all (right to be forgotten) of his personal data;

iv) the right to object, i.e. to object to the processing of his personal data;

v) the right to portability of its data.

The exercise of these rights may be exercised by the Member:

directly online through his personal account at thyateiraunion.org
making a request to the e-mail address [email protected]

Details:

For the right to access and correct/supplement personal data, the company allows registered thyateiraunion.org customers to view, correct/supplement their personal data by submitting a written request to the e-mail address [email protected].

For the right to portability of personal data, the company allows registered client users to receive their personal data and/or transmit it to another controller by submitting a written request to the e-mail address [email protected].

Every registered client is informed that they have the right to withdraw their consent for any processing of their data, having given their consent to thyateiraunion.org from their personal thyateiraunion.org account by sending e-mail.

In the event of the exercise of one of the above mentioned rights of the registered client user, Thyateira Union will take all possible measures to satisfy the request within (1) one month of its submission. In this case the registered client user is informed that the minimum necessary from his personal data will be retained, in order to safeguard the legitimate interests of the company.

e) Personal Data Retaining Time: The data of the guest user-client will be retained and processed by Thyateira Union until the completion of this order.

The data of the registered client user will be retained and processed until the registered client requests the deletion of his account or, for any processing of his data made on the basis of his consent, until he declares the withdrawal of his consent for the purposes of providing the services of Thyateira Union. However, some necessary personal data relating to his trading relations with Thyateira Union as well as the information, consent and withdrawal of the member’s consent to the processing of his data will remain as information for the registered client user in order to ensure proof of the legality of the processing of his data by Thyateira Union and to safeguard the legitimate claims of the parties.

f) Special Category Data: The member is informed that Thyateira Union does not collect or require the disclosure of sensitive personal data (special category data) for the needs of thyateiraunion.org.

For the exercise of his rights the member can contact Thyateira Union, in the email [email protected].

In any case, every registered client, as a personal data subject, has the right to query Thyateira Union on how to process and protect their personal data and if they do not consider that they are satisfied with its response they have the right to complain to the competent supervisory authority (Personal Data Protection Authority).

Thyateira Union states that no other use of the visitor/registered user’s personal data will be made for purposes other than those mentioned in this policy without prior information and, where necessary, consent.

3. SECURITY

The Secure Sockets Layer (SSL) protocol is currently the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the acceptance software, thus protecting personal information during its transfer. Additionally, all information sent with SSL is protected by a mechanism that automatically verifies whether the data has been changed during transport.

In addition, personal security is the password you give when you become a registered thyateiraunion.org. In order to present any of your personal information, the user name and password must first be given. For this reason, you must keep these items well so that they do not run the risk of falling into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, it should be remembered that the credit card details are not stored in the company’s media during the transaction but are registered directly in a secure environment of the cooperating company (Piraeus Bank) that is responsible for routing the cards.

All transactions you make through thyateiraunion.org are governed by international and European law, which regulates matters relating to e-commerce as well as by the Consumer Protection Act (Law 2251/1994), which regulates matters relating to distance selling.

The online store thyateiraunion.org accepts VISA, Mastercard and Maestro credit cards. Your transactions in our online store are protected by modern security systems (RSA 2048-SHA256/TLS 1.2 with AES-256 + Forward Secrecy with modern browsers) that guarantee a secure trading environment.

4. TRADING PRODUCTS - AVAILABILITY - FEATURES

The products available for sale, their characteristics, prices and available stock can be found at thyateiraunion.org and are accessible to all. Users can search for more product information by clicking on the product icon.

Thyateira Union guarantees the timely information of customers about the availability or non-availability of the products, but bears no responsibility for their availability. Thyateira Union makes every effort every day to provide all the necessary information about the product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before any completion of your purchase in cases where prices or any other product feature are beyond the usual and reasonable.

Special offers and discounts may be made at certain intervals as part of PROMOTIONS by Thyateira Union. The retail prices listed in the relevant catalogues below each product include VAT (24%), while the wholesale prices listed in the relevant catalogues below each product do not include VAT (24%). The online store thyateiraunion.org reserves the right to adjust prices without having to inform the consumer.

5. ORDERS AND CONSUMER PROTECTION

Orders through the online store thyateiraunion.org are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) of the amendments mentioned in Presidential Decree 131 / 2003 (Government Gazette A ’116 / 16.05.2003) and in the decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.

The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Thyateira Union reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

6. CANCELLATION / RETURNS

1. Return of Products

Returns of goods based on law 4177/2013 (Government Gazette 173 A ’/ 8-8-2013) part b article (9).

In any internet purchase the consumer has the right to withdraw unjustifiably within fourteen (14) calendar days returning the product in its original condition-packaging without incurring any costs, except return costs.

In case of exercise of the right of withdrawal by the consumer according to the above, the supplier is obliged to return the amounts paid to him by the consumer within thirty (30) calendar days.

If the consumer exercises the right of withdrawal, he shall notify this fact in writing or by email or other fixed means which is made available to the recipient and to which the recipient has access.

Under no circumstances will returns be accepted if the above are not met.

In case that the reason of your withdrawal concerns a mistake of the company, we undertake to bear the cost of returning the product, provided that the shipping method is the same with the one chosen for delivering the product and after consultation with the company.

In case you want to return the products you bought, the address to which the products must be returned is: 8, Pesmazoglou Str., 10559 Athens Greece

2. Product Replacement

The company is obliged to grant the right of replacement in case the product is considered defective. In case the consumer wants to change a no defective product, he will have to return it to the company with a shipping company and place a new order (in this case, the cost of return is paid by the consumer).

If the reason for the return concerns a mistake of the company the cost of return is paid by the company, provided that the return of the product that the shipping method is the same with the one chosen for delivering the product and after consultation with the company. After the return of the product, the customer is compensated in full within thirty (30) calendar days.

3. Defective Products

In addition to the above rights, the buyer, in cases of purchasing a defective or lack of agreed status product, also has all the rights under the existing provisions and laws relating to the contract of sale and consumer protection.

4. Order Cancellation

In case the checkout process has been completed, please contact a representative of our company to further inform you of the procedure to be followed. Your order may be cancelled provided that it has not already been completed by the company.

5. Conditions for Return or Replacement of Products

In order to make a refund - replacement of the purchased product (or products), the customer must ensure that:

The product must be in its original packaging and in the same excellent condition in which it was received, together with the retail receipt and including the special markings of the product (tabs).
To notify this fact in writing or by email or by other durable means made available to the recipient and to which the recipient has access.
The product must be returned within the exclusive period of 14 calendar days from the date of receipt.

7. OTHER INFORMATION

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under these conditions, the completion of your order.

Thyateira Union does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service. Thyateira Union makes every effort to present the products of the website in the most accurate way possible. As much as we try to avoid it, in some cases the information on our website may contain inaccuracies or be incomplete. We reserve the right to correct any errors or change the page at any time without prior notice.

All exercise equipment is for home use except those that state that it is for professional or semi-professional use. Home use means that the product should not exceed 4 hours of use per week. (excluding products that the manufacturer gives more operating time per week).

In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive without any extra charge.

Modification of the present terms: thyateiraunion.org reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.

In case of non-receipt of the ordered goods (and if an unjustifiably long time has passed since the registration of the order), please contact a representative of thyateiraunion.org. According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015, and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8) provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.

8. SHIPPING METHODS & COSTS

Shipping Methods

Our Company covers all Greece territory and undertakes to deliver the products either by its own means, or through a Courier company, or through a cooperating transport company.

In some areas the partner shipping companies do not deliver at home so you will need to pick up your order from their branch in your area, upon their own notice.

In case that no Courier company or cooperating transport company is able to deliver your order in your area, our company will contact you for the delivery.

Delivery time is estimated from the day of shipment by Courier or through our company means in 1 -3 working days and by cooperating transport company 2-4 working days or 3 - 7 in inaccessible areas. It is noted that, in wholesale orders where shipping costs are integrated into the order, the products are received from the point of receipt of the transport company at the place of shipment. In cases where shipping costs are reimbursed directly to the transport company, there is the possibility of delivery to the customer after direct consultation with the transport company.

Shipping Costs

ii. Shipping costs to the rest of Greece, are free of charge for orders from 650 € and above.

iii. Shipping costs for orders not covered in cases i. & ii. are calculated according to the weight and volume of the products. The consumer is informed immediately about the total shipping costs before the completion of his order.

Important Clarifications

The orders, after being registered by the consumers, are placed in a shipping process by our company, on the same or the next working day.
Deliveries of orders are made from Monday to Friday 10.00 am -6.00 pm.
All products are delivered on the sidewalk.
The retail prices listed on our website include VAT 24%.

9. WARRANTY TERMS

Thyateira Union does not provide any warranty for products of other suppliers and not its own import and does not bear any responsibility for defective products and / or untrue information regarding the goods of its suppliers and contained on its website. The relevant liability-guarantee is borne exclusively by its individual suppliers.

10. COOKIES

Thyateira Union adheres to a strict policy for the protection of the privacy of the visitors of the website thyateiraunion.org as you have already read in chapter 3 of this. With this note we provide you with more information on how we use "cookies" as well as other automated means in order to collect specific information about the visitors of our websites, such as the number of visitors to our websites as well as our most visited websites, via any browser and device used. By gathering this information, we learn how to better tailor our websites and our advertising to visitors.

Cookies and other Automated Means for Data Collection

Cookies are small text files that are stored on each of your devices using any browser, whenever you visit a website. We may use cookies to inform us, for example, if you have visited our website in the past or if you are a new visitor, as well as to help us identify features of our website that you may be more interested in. Cookies can enhance your online experience by storing your preferences as you visit a specific website.

Web Beacons

Web beacons (also known as Internet tags, pixel tags, and clear GIFs) are usually transparent graphic images placed on a web page. Web beacons are used in conjunction with cookies in order to record the actions of visitors to websites.

IP addresses and URLs

An IP address is a unique locator used by certain electronic devices to locate and communicate with each other over the Internet. When you visit our websites, we can see the IP address of the device you used to connect to the Internet. We use this information in order to determine the general geographical location of the device and to understand from which geographical areas the visitors of our website come. We may use this information in order to change the way our website is presented in order to improve your visit. The URL (Uniform Resource Locator) is a unique locator or address for every medium on the internet and is essentially the address of the website you are visiting. We will use this information to see which websites have traffic as well as the way you navigate our website.

Which Cookies do we use?

We use the following cookies on our websites: Absolutely necessary cookies The absolutely necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions, such as access to safe areas, registration forms, favorites list, use of the shopping cart and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our website.

Performance and analysis cookies

These cookies collect information about how visitors use the site, which pages they visit most often, and whether they receive error messages from web pages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website and allow us to collect information about the use you make of our websites, including the content you select when browsing our websites, in order to measure the effectiveness and interaction of consumers with website as well as improve our pages over time. These cookies may be provided to us by third party providers of analytical tools but are used only for the purposes related to our websites.

Ex: https://developers.google.com/analytics/devguides/collection/analyticsjs

Targeting / advertising cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising / bids, limit ad impressions, or measure the effectiveness of an advertising campaign. These cookies can be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and affiliates who have referred you to us.

How can you Disable the Use of Cookies?

In case you wish to enable or disable the use of cookies from the settings of your browser, depending on your browser visit the following websites, to be informed about the necessary relevant actions

Internet Explorer https://support.microsoft.com/kb/278835
Firefox https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome https://support.google.com/accounts/answer/61416?hl=en
Opera https://www.opera.com/browser/tutorials/security/privacy/
Safari https://support.apple.com/kb/PH5042
Safari for iPad and iPhone https://support.apple.com/kb/HT1677

Personal Data Protection Policy

The company, named Thyateira Union, is the controller of the personal data of the visitor/registered user and controls the processing of his data on the online service pages of thyateiraunion.org.

Personal data are processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), the more specific national and European legislation for certain sectors; applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (IFRS)

For the processing of your data as described below, Thyateira Union relies on the following legal bases:

Execution of a contract: In order for the visitor/registered user-client to complete his orders at thyateiraunion.org it is necessary to process the personal data provided by him when registering and registering his order in the order registration form and recording his transactions.
Legal interests: The processing of personal data is necessary for the improvement of THE SERVICES OF Thyateira Union (processing of statistical and non-identifiable data) the detection of an attempt at fraud as well as for the safeguarding of the legitimate interests of Thyateira Union.
Consent - Consent: Registered client users are invited to give their explicit consent to the following processing purposes: sending informational/promotional messages and the automated processing-only analysis of their consumer behaviour (profile).

Information, processing and processing purposes:

Thyateira Union informs the visitor/registered user and the visitor/registered user acknowledges that he is aware of the following:

b) Electronic Orders, Type of Personal Data and Processing Purposes:

b.1) Basic processing

The retail user/customer has the option to complete an online order and declare his personal data as a visitor. In this case the personal data of the visitor/customer will be kept in the files of Thyateira Union until the completion of this order, with the exception only of transaction data for tax purposes and their processing will concern only the performance of the sales contract.

In order to carry out any transaction through the online store (thyateiraunion.org) of Thyateira Union and to place orders of products of the company, it is requested:

full name
the shipping address of the products and the postal code of the region
the billing address of the order (if different from the shipping address)
invoicing information (in case an invoice payment is selected, additional information such as Company Name, Occupation, Tax Office and VAT) will be requested.
the contact phone number
the customer’s e-mail address

b.2) Treatments requiring consent

The purpose for this processing of the registered user-customer data is to send commercial promotional messages of Thyateira Union and/or its third-party partners to the registered user-client, to provide special offers and discounts of thyateiraunion.org , the availability of new or alternative products, the communication of thyateiraunion.org forms.

You may withdraw such consent at any time and not receive such communications from thyateiraunion.org by sending your request by e-mail to your [email protected].

Products purchased at thyateiraunion.org
Frequency of visits to thyateiraunion.org
Products he has put in his basket or favorites list in thyateiraunion.org
Demographics stated in the thyateiraunion.org
Years of his stay as a registered client in thyateiraunion.org
Participation in promotions
Expenditure incurred when purchasing at thyateiraunion.org
Order history at thyateiraunion.org

i. The competent officials of Thyateira Union

ii. Tax authorities and banking authorities in the event of an audit

i. the right to information and access to the data processed by Thyateira Union;

ii) the right to restrict the processing of its data;

iii) the right to correct or delete part or all (right to be forgotten) of his personal data;

iv) the right to object, i.e. to object to the processing of his personal data;

v) the right to portability of its data.

The exercise of these rights may be exercised by the Member:

directly online through his personal account at thyateiraunion.org
making a request to the e-mail address [email protected]

Detail:

For the right to access and correct/supplement personal data, the company allows registered thyateiraunion.org customers to view, correct/supplement their personal data by submitting a written request to the e-mail address [email protected].

For the right to portability of personal data, the company allows registered client users to receive their personal data and/or transmit it to another controller by submitting a written request to the e-mail address [email protected].

e) Personal Data Retaining Time: The data of the guest user-client will be retained and processed by Thyateira Union until the completion of this order.

For the exercise of his rights the member can contact Thyateira Union, in the email [email protected].

SECURITY

Cancellation and Returns Policy

1. Return of Products

Returns of goods based on law 4177/2013 (Government Gazette 173 A ’/ 8-8-2013) part b article (9).

In any internet purchase the consumer has the right to withdraw unjustifiably within fourteen (14) calendar days returning the product in its original condition-packaging without incurring any costs, except return costs.

In case of exercise of the right of withdrawal by the consumer according to the above, the supplier is obliged to return the amounts paid to him by the consumer within thirty (30) calendar days.

Under no circumstances will returns be accepted if the above are not met.

In case you want to return the products you bought, the address to which the products must be returned is: 8, Pesmazoglou Str., 10559 Athens Greece

2. Product Replacement

3. Defective Products

4. Order Cancellation

5. Conditions for Return or Replacement of Products

In order to make a refund - replacement of the purchased product (or products), the customer must ensure that:

The product must be in its original packaging and in the same excellent condition in which it was received, together with the retail receipt and including the special markings of the product (tabs).
To notify this fact in writing or by email or by other durable means made available to the recipient and to which the recipient has access.
The product must be returned within the exclusive period of 14 calendar days from the date of receipt.